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UX services for Irish businesses

Five core engagements. Where the work flows into design or build, the handoff to digitaldesign.ie is seamless — same team, shared kit, end-to-end project management.

Compliance · most-requested

Accessibility audit (WCAG 2.1 AA / EAA)

€1,500 – €4,500

Full accessibility evaluation against WCAG 2.1 Level AA. Automated tooling (axe-core, WAVE) plus real-keyboard, screen-reader, and zoom testing by an experienced auditor. You get a prioritised report mapping each finding to the WCAG criterion it fails, severity rating, and the practical remediation.

Includes: Accessibility Statement template ready to publish; remediation log demonstrating reasonable effort (relevant for CCPC enquiries); 30-day Q&A window with the auditor.

Service details & engagement
Diagnosis · highest ROI

Heuristic / expert UX audit

€1,200 – €3,500

An experienced auditor walks your site as a target user. We map findings to Nielsen's 10 usability heuristics, score severity, and prioritise the fixes likeliest to move your conversion rate. Usually the cheapest UX intervention with the highest payback.

Includes: 30-50 prioritised findings; severity scoring; before/after screenshots; recommended fix sequence.

Service details & engagement
Validation · real users

Usability testing

€2,500 – €6,000

Five to eight target users, recorded sessions, moderated tasks. Where a heuristic audit shows what an expert thinks, usability testing shows what real users actually do. The combination is more powerful than either alone.

Includes: participant recruitment, session recordings, top-ten findings deck, full transcripts, recommendation report.

Service details & engagement
Discovery · strategy

User research

€3,000 – €8,000

Stakeholder interviews, customer interviews, surveys, persona work, journey mapping. Used at the start of a redesign or when a product isn't converting and you don't yet know why.

Includes: 8-12 interviews, transcripts, themes & insights report, prioritised opportunities, persona artefacts where useful.

Service details & engagement
Tactical · performance

Conversion-rate optimisation (CRO)

€1,800 – €5,000 + retainer

For sites with traffic but weak conversion. We identify the friction points, propose specific changes, A/B test where the volume supports it, and report back on lift. Data-led — Matomo or GA4 access required.

Includes: baseline funnel analysis, prioritised hypotheses, test plan, monthly review and iteration.

Service details & engagement
Combined · best for redesigns

End-to-end with digitaldesign.ie

From €8,000

The combined engagement: usability.ie audits and researches; digitaldesign.ie redesigns and rebuilds. One contact, one bill, one timeline. Best for sites that need a real overhaul, an accessibility-led rebuild, or a Trading Online Voucher / eTOV-grant build that needs UX and accessibility baked in from day one.

Includes: everything from the chosen UX service plus full design + build delivery via digitaldesign.ie.

How the partnership works

How an engagement runs

  1. Brief call (free, ~30 min). You tell us what's going on, we tell you which service fits and at what price band. No pitch deck.
  2. Written scope. A short scope document with deliverables, timeline, fee, and out-of-scope. Two pages, plain English.
  3. Engagement. Most audits run 2-3 weeks; usability testing and user research run 4-6 weeks; CRO retainers run monthly.
  4. Findings session. Live walkthrough of the report. Most clients prefer this to a written deck delivered cold.
  5. Optional handoff. Where the findings imply design or development work, digitaldesign.ie can pick up under a continuation engagement.

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