Expert UX review
Find the obstacles in a specific digital journey.
You have a live website or prototype, a defined audience and a task that matters. An expert review examines the interface and produces a prioritised list of observable problems.
You receive: Screenshots with context, severity and confidence; recommended changes; unresolved research questions.
Usability testing
Find out where people struggle by watching them use your website, app or prototype.
Whether you are preparing a launch, comparing designs or investigating a difficult task, usability testing helps you see what people understand, where they hesitate and when they need help.
You receive: A research plan, task script, observation record, synthesis and prioritised recommendations; recordings only where agreed and consented.
Accessibility reviews
Understand barriers and give your team a practical correction plan.
You need to understand accessibility issues in selected pages, components or journeys. Agree the sample and evaluation methods before treating a report as evidence about the wider service.
You receive: A documented sample and method, reproducible findings, relevant criteria, recommended corrections and a separately scoped retest.
User research for product decisions
Understand the task before committing to a solution.
The team has a product idea or service problem but is uncertain about people’s needs, context or priorities. Research turns those uncertainties into questions that can be investigated.
You receive: A question-led plan, recruitment criteria, interview or observation guide, synthesis and decision-focused findings.
Conversion research and evaluation
Work out where a useful customer journey loses its way.
You want more of the right people to complete a meaningful task, such as an enquiry, booking or checkout. Start with a trustworthy baseline and a clear definition of success.
You receive: A measurement review, evidence-backed hypotheses, prioritised investigation and an experiment or verification plan.
Scope first. Then a written proposal.
Tell us the task, audience and decision deadline. We identify the method, deliverables, exclusions and cost drivers before you commit. Recruitment, incentives, recordings and retesting are included only when specified. Usability.ie takes independent research and evaluation engagements; your team chooses how to implement the recommendations.