Question first
Pin down the decision
Who’s trying to do what? What are you stuck deciding, and what would change your mind? We agree the deadline and what you already know.
How I workQuestion first.
Question first.
Method second.
I don’t start with a favourite method. I start with what you need to decide, then pick the cheapest way to find out for sure.
Every finding getsWhat I saw.
What I saw.
What it means.
What to do.
Whether it worked.
No default workshop
Pick the method
Expert review, research, usability testing, an accessibility check or a drop-off investigation, whichever answers your question.
The practical stuff
Sort out people and paperwork
Who takes part, who recruits them, consent, recording, who sees the material, and when it’s deleted.
Real people only
Keep what happened apart from what I think
I record where each finding came from and what actually happened. Tools can help with notes, but a made-up persona never counts as a participant.
Every finding goes somewhere
Tie each fix to what I saw
Each recommendation links back to the problem, how bad it is and how sure I am, with a way to check the fix. The awkward exceptions stay in.
No victory laps
Agree what happens next
We go through the findings together. You choose who builds the fixes. A fix isn’t called done until it’s been checked, and that’s scoped separately.
Check my workDon’t take my
Don’t take my
word for it.
Read the review of my own old website, look at the blank finding template, or read who owns what. Each one answers a different “can I trust this?” question.