Expert UX reviewA sharp second pair
A sharp second pair
of eyes on what’s live.
I go through your website, app or prototype the way a first-time customer would, then hand you a ranked list of what’s broken, why it matters and what to fix first.
At a glance
- Good for
- You have something live or clickable, you know who it’s for, and one task really matters.
- Who does it
- Brian, start to finish
- The fixes
- Built by whoever you choose
- Price
- Agreed in writing before we start
The real question
Where is this making a simple task harder than it needs to be?
01 / Use this when
You have something live or clickable, you know who it’s for, and one task really matters.
02 / How I do it
I work through an agreed set of screens and tasks. Every finding points at a real screen and a real task, not my taste in fonts.
Not a slide deckWhat lands
What lands
on your desk.
What’s wrong, how bad it is and how sure I am
What to change, and what still needs testing with real people
A ranked fix list, with a way to check each fix worked
How it runsFrom “we think”
From “we think”
to “we saw it”.
Pick the task
We agree who it’s for, which screens and what’s out of scope.
Go through it
I record what I can see, and keep it apart from what I think it causes.
Rank the fixes
What to change first, how sure I am, and how to check it worked.
Proof, not promisesSee it for
See it for
yourself.
Read my public review of the Hexis sign-up. It shows what an expert review can prove, and what still needs testing with real people.
- Welcometime estimate
- Start
- Question countshown only after Start
The question count only appeared after Start.
The welcome screen gave a time estimate. I recommended showing the time, the number of questions and why they’re asked before anyone begins.
Before we start
What to bring.
The screens or flow to look at, who uses it, a login or prototype link, anything you already know, and your deadline.
Build your brief ↗