One researcher.
No hand-offs.
I’m Brian McCabe, and Usability.ie is me. The person you talk to on the first call is the person who runs the sessions and writes the findings. No account managers, no juniors, no surprises.
Brian on LinkedIn
Selected organisations I’ve worked with
I learned how software
gets built. Then how it gets used.
I started in software development, so I know what a fix costs to build. That keeps my recommendations practical: find the task, find what’s blocking it, and give your team something they can ship.
Computing in Web Development
Institute of Technology, Sligo
Master’s in User Interface
Software Development
University of Tampere, Finland
See the work. Five client cases, a sample review, the templates I work from and a capability summary for procurement.
You deal with me.
It’s all in writing.
I run every project from the first call to the final findings. The proposal says exactly who does what, how, and what you get.
Then your team gets a prioritised set of changes to work from.
Read the capability summary ↗What the research found.
A digital security app
App opens couldn’t tell happy customers from lost ones.
A public-sector service
The form assumed the person typing was the person applying. Often they weren’t.
An investing app
The checks weren’t the problem. Photo capture and lost progress were.